Terms of Service

Effective Date: October 5, 2026

These Terms of Service ("Terms") are a binding agreement between you and CherishFlow ("CherishFlow," "we," "us," or "our"). By creating an account, joining the waitlist, tapping agree, or using the CherishFlow application, website, or related services (the "Service"), you accept these Terms. If you do not agree, do not use the Service.

1. Eligibility and parental authority

The Service is for adults. You represent that you are at least 18 years old and that you are a parent, legal guardian, or other adult with lawful authority over any child information you enter. You are solely responsible for all information, photos, voice notes, videos, and stories you submit about children or other people. You will not use the Service to collect data from a child under 13 acting on their own.

2. The Service is a parent companion, not advice

CherishFlow is a full parent companion. It includes Layta (voice and AI help), Life Book, milestones, activities, Context Cards, Thoughtfulness, shopping lists, to-dos, calendar, Faith & Legacy, Travel, and related features. Life Book is a core part of the Service, not an optional add-on.

The Service, including Layta and any AI output, is for personal organization and memory-keeping only. It is not medical, developmental, legal, religious, educational, emergency, or professional advice. CherishFlow is not a medical device or a healthcare provider, and using it does not create a doctor-patient relationship. Never ignore or delay professional medical advice because of anything in the App, including Layta. Never use the Health Journal to decide or calculate medicine doses. You remain solely responsible for every parenting, health, safety, and legal decision. In an emergency, call 911.

Context Card information and reminders may be outdated or delayed. They are not a safety guarantee. Sitters and caregivers should not rely on them alone.

3. Waitlist (Website)

Joining the Website waitlist lets us email you about early access and product updates from our cherishflow.com domain (currently support@cherishflow.com). Submitting your email does not guarantee access, a launch date, or any particular feature. You can ask to be removed at any time by emailing support@cherishflow.com.

4. Accounts

You are responsible for your login, devices, and anyone who uses the Service through your account. You will keep credentials confidential and tell us at support@cherishflow.com if you believe the account was used without permission. We may suspend or close an account that we reasonably believe violates these Terms or creates risk.

5. Acceptable use

You agree to use the Service only for lawful, personal, family-organization and memory-keeping purposes, and not to:

Attempt to access another family's account or content.
Upload content you do not have the right to use.
Probe, disrupt, or overload the Service.
Use the Service to harm, exploit, or market to children.
Reverse engineer or misuse Layta or our other AI features except as allowed by law.

We may suspend or terminate access if we reasonably believe these Terms have been violated.

6. Your content

You keep ownership of voice notes, transcripts, photos, video, text, and other materials you upload ("User Content"). You grant CherishFlow a worldwide, non-exclusive, royalty-free license to host, copy, process, transcribe, adapt, display, and transmit User Content only as needed to operate the Service for you, including AI processing, backups, and print or export files you request. You represent that you have all rights and consents needed to upload User Content and to grant this license, including rights in photos of children and other people. You will not upload illegal, infringing, or harmful content. We may remove content or restrict features if we believe it violates law or these Terms. We do not undertake to monitor all User Content.

7. Intellectual property

CherishFlow, Layta, and the Service's design, software, and branding are owned by us or our licensors. These Terms do not grant you any right to copy, sell, or create derivative works from the Service except for your own User Content.

8. Artificial intelligence

Layta and other AI features can be wrong, incomplete, biased, or out of date. Transcripts, dates, names, captions, suggested pages, and scripture matches may be incorrect. You must review every AI output before you rely on it, share it, or send it to print. You use AI features at your own risk. We are not liable for decisions, memories, or printed books based on unreviewed AI output.

9. Printing, shipping, and third parties

If you export, share, or order a printed Life Book, third parties (including Gelato, carriers, Stripe for print checkout, Apple, RevenueCat, and cloud or AI vendors) handle some or all of that work. Color, crop, paper, binding, delivery time, and damage in transit are outside our control. You are solely responsible for checking proofs, dates, names, and photos before you print or share. To the maximum extent permitted by law, we are not liable for print quality, shipping delays, lost packages, or errors that appear in a file or book you approved or failed to review. Any claim about a third-party product or store purchase must be made to that provider under their rules.

10. Subscriptions and payments

CherishFlow Premium is an auto-renewing subscription sold through the Apple App Store. Payment is charged to your Apple ID at confirmation. The subscription renews unless you cancel at least 24 hours before the period ends. Manage or cancel in your App Store account settings. Prices can change as allowed by the App Store. Purchases on iOS are also subject to Apple's Standard Licensed Application End User License Agreement (Terms of Use). Except where the App Store or law requires a refund, all fees are non-refundable.

Printed Life Book orders are separate one-time purchases processed through Stripe and fulfilled by Gelato; they are not App Store subscriptions.

Free accounts include 5 lifetime AI uses, shared across voice, chat, writing, and transcription, plus 1 free voice note every week. One voice note is one use, including transcription and sorting. The 5 lifetime AI uses do not refill. The weekly free voice note does not count against those 5. That note is a voice capture transcribed and sorted by AI. When the weekly voice note is used, later voice notes use the 5. Premium includes 300 Layta turns every month, subject to fair use and rate limits. Building the Life Book, calendar, lists, milestones, Context Card, and Health Journal by hand remains available without Premium. Automatic Life Book page layout is free and does not use those 5. Simple date reminders for birthdays, holidays, Tiny Interview, and calendar events stay free for every account and do not use those 5. Personal reminders written from your notes are Premium, one per child each week, and do not use the free 5. Anyone can order a printed Life Book and pay for the book at checkout. Premium also unlocks saving or sending the Life Book PDF.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. THERE IS NO GUARANTEE OF UNINTERRUPTED OR SECURE SERVICE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE FROM UNAUTHORIZED ACCESS, HACKING, OR DATA BREACH, OR THAT CONTENT WILL NOT BE LOST. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS. THOSE LIMITS APPLY ONLY TO THE EXTENT REQUIRED.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CHERISHFLOW, ITS OWNERS, AFFILIATES, DIRECTORS, EMPLOYEES, AND VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST GOODWILL, SUBSTITUTE SERVICES, OR BUSINESS INTERRUPTION, INCLUDING DAMAGES FROM UNAUTHORIZED ACCESS, HACKING, OR A DATA BREACH, EVEN IF ADVISED OF THE POSSIBILITY. WE ARE NOT LIABLE FOR HACKING, UNAUTHORIZED ACCESS, A DATA BREACH, THIRD-PARTY ACTS, FORCE MAJEURE, OR YOUR FAILURE TO BACK UP CONTENT. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM OR (B) FIFTY U.S. DOLLARS ($50). THESE LIMITS APPLY TO ANY THEORY OF LIABILITY. IF ANY PART OF THIS SECTION IS HELD UNENFORCEABLE, THAT PART IS SEVERED AND THE REST OF THIS SECTION REMAINS IN EFFECT TO THE FULLEST EXTENT PERMITTED BY LAW. SOME PLACES DO NOT ALLOW CERTAIN LIMITS; THOSE LIMITS APPLY ONLY TO THE EXTENT PERMITTED.

13. Indemnity

You will defend, indemnify, and hold harmless CherishFlow and its owners, affiliates, employees, and vendors from any claim, damage, loss, or expense (including reasonable attorneys' fees) arising out of your User Content, your use of the Service, your violation of these Terms or the law, or your violation of another person's rights, including privacy and publicity rights in photos of children or family members.

14. Data and backups

We use commercially reasonable measures to protect the Service, but no system is perfectly secure. We do not guarantee that User Content will never be lost, altered, or accessed without authorization. You should keep your own copies of important photos and stories. We may delete inactive accounts or content as described in the Privacy Policy. Backup copies of deleted account data are removed within 30 days.

15. Changes and termination

We may change or discontinue any part of the Service, including free features and limits (including the weekly free voice note) and Premium features. Changes to free features and limits will be announced in advance. We may update these Terms. We will notify you by email or in the App at least 15 days before a material change takes effect. Changes do not apply to disputes that arose earlier. If we change the arbitration section, you may reject that change by emailing support@cherishflow.com within 30 days, and the earlier version keeps applying to you. You may stop using the Service at any time. We may terminate access if you breach these Terms or if we stop offering the Service. Sections that should survive (including ownership, licenses, disclaimers, liability limits, indemnity, arbitration, and governing law) will survive.

16. Arbitration

Before you start any claim against CherishFlow, you must email support@cherishflow.com and give us 30 days to try to resolve the dispute. Except for an individual case in small-claims court, you and CherishFlow agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or by JAMS under its consumer rules if AAA will not administer the arbitration. A hearing may be held by video or phone, or in the county where you live. Fees follow the AAA consumer rules. You and CherishFlow waive any right to a jury trial. You and CherishFlow waive any right to bring or participate in a class action, class arbitration, or other representative or consolidated proceeding. You may opt out of this arbitration agreement within 30 days after you first accept these Terms by emailing support@cherishflow.com with the subject line "Arbitration opt-out" and the email address for your account. If you opt out, the rest of these Terms still apply. If a waiver in this section is held unenforceable as to a particular claim, that claim proceeds in court and not in arbitration, and the rest of this section remains in effect to the fullest extent permitted by law.

17. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, except where the law of your place of residence requires otherwise for consumer contracts, and except that the Federal Arbitration Act governs the arbitration agreement above. An individual small-claims case may be brought in a small-claims court that has jurisdiction. If a claim is not subject to arbitration, courts in California will have exclusive jurisdiction, except where a mandatory consumer venue applies. If a court finds a part of these Terms unenforceable, the rest remains in effect to the fullest extent permitted by law.

18. Release

CherishFlow is not responsible for how sitters, caregivers, print vendors, or anyone you share with uses information you share with them.

19. Apple

These Terms are between you and CherishFlow, not Apple. Apple is not responsible for the App or for support. Apple is a third-party beneficiary of these Terms and is entitled to enforce them.

20. Feedback

We may use ideas and feedback you send us freely, without payment. We will not publish your name or your family content with that feedback without your permission.

21. General

We may transfer these Terms to a successor or an affiliate. You may not transfer your account.

These Terms and the Privacy Policy are the entire agreement between you and CherishFlow about the Service.

If we do not enforce a part of these Terms right away, that does not waive our right to enforce it later.

If any part of these Terms is held unenforceable, that part is severed on its own and the rest stays in effect.

22. California notice

Under California Civil Code § 1789.3, you may contact the Complaint Assistance Unit, Division of Consumer Services, California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or call (800) 952-5210.

23. Contact

Questions about these Terms: support@cherishflow.com
Location: San Diego, CA